CHARTER CUSTOMERS PLEASE USE CHANNEL 191 FOR YOUR GOV'T/ACCESS VIEWING.
COMLINK (FORMERLY WBI) CUSTOMERS PLEASE USE CHANNEL 52 FOR YOUR GOV'T/ACCESS VIEWING.
LOTS OF USEFUL INFORMATION ABOUT CITY SERVICES, EVENTS AND RECREATION PROGRAMS ARE TELEVISED ON BOTH CHANNELS.
When you experience service disruptions or other problems you should contact Charter at (888) 438-2427 (toll free).
COMLINK (FORMERLY WBI) CUSTOMERS:
When you experience service disruptions or other problems, you should contact COMLINK (Formerly WBI) at (989) 668-5000.
The Michigan Public Service Commission (MPSC) provides a video/cable dispute resolution process for customers. This allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.
The video/cable webpage at the MPSC is: https://www.michigan.gov/documents/mpsc/mpsc-ca_videocomplaint_275049_7.pdf
Their consumer tips sheet is: http://www.michigan.gov/documents/mpsc/video_cable_complaints_437708_7.pdf
Customers can file a complaint online, by telephone, fax, or mail:
Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI 48909
The MPSC does not have authority regarding satellite television complaints or internet services. Customers should contact the Federal Trade Commission at: (877) 382-4357 or www.ftc.gov or the Michigan Attorney General's office at (877) 765-8388 for these types of complaints.
What is Rave Alert?
Public safety officials in Clinton County are excited to announce that RAVE Alert is now available to all residents and Clinton County Central Dispatch will start utilizing the new emergency notification system as of January 1, 2019. Alert is a free service that allows individuals to sign up for notifications sent from state and local authorities. Alert keeps residents and travelers informed on potentially hazardous situations involving weather, traffic and other emergencies.
RAVE Alert enables residents and travelers to Clinton County to sign up for free at Get RAVE to receive timely and actionable emergency alerts via email, text or voice message on their cell phones. They can also identify when and how they are alerted and communicated with before, during, and after emergencies.
Why should I sign-up for Rave Alert through Clinton County?
When emergencies happen, be the first to know. Starting January 1, 2019 Clinton County will use Rave Alert to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for RAVE Alert, you are taking a large step toward improving your personal safety.
Visit https://www.clinton-county.org/655/Rave-Alert to learn more and to get your phones signed up.